Shipping & Returns

Shipping - if your order is paid we ship the package within 48 hours. 

 

It depends in which country you live in, how long the delivery time will be.


Shipping

Orders from € 300, - will be free shipped.
For orders below € 300, - we only calculate shipping costs, as from 13,00 depends in which country you live in.


EXCHANGES AND RETURNS

If an item does not meet your expectations then it is possible to exchange the item or return it.
The postage and the shipping risk to return his own account of the customer.

A] To return your order, you trial period and 14 days to exchange the item or return 14 days.

B] The goods must be in their original condition ie unworn, with attached article card and be. In a solid package returned

C] The return receipt must be with your return. Sent completed

D] In exchange an item Ponyweb.eu take-off the cost of shipping the item to be sent back to her account.
Instead of returning the items a new order with the required items and sizes and choose the payment option: transfer and shipping method: order regarding returns.

E] In return (dissolution sale of one or more articles) returns the amount to be received (excluding any postage paid) within 7 days will be sent to you or as much as possible before.


Questions? info@ponyweb.eu